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Quarry Road |
| Care
& Support St. Mary’s church provides a holy communion service in the home on a monthly basis and there is a monthly short service on a Sunday. Other religious visits can be arranged as appropriate or on request. We encourage residents to personalize their rooms on admission. This can include keepsakes, mementoes, and small pieces of furniture, pictures etc. Relatives and Friends of residents are encouraged to visit and there are no restrictions on visiting hours. The Matron/Manager keeps in regular contact with relatives and is always available to discuss any problems/concerns that may arise. The home operates a “Key Worker” System. This means that all residents are allocated with a member of staff who will assist them in buying small items that they may require such as toiletries etc. Staff and Training All of our staff at the Heathers are fully trained to carry out their respective duties. There is a Trained Nurse (RGN) on duty at The Heathers 24 hours a day and they are backed up by a range of Carers and Domestic Staff who work different shifts during the day and night. Trained staff (RGN’s) regularly attend courses which are
designed to keep their training up-to-date and carers are all offered
the opportunity to gain their NVQ qualifications in Care at either
level 2, 3 or 4. The home is inspected twice a year by the Commission for Social Care Inspection (CSCI). Prospective clients, residents and their relatives are encouraged to view inspection reports, which are available on the CSCI website - www.csci.org.uk |